General terms and conditions

1. Scope of application

The following General Terms and Conditions apply to all orders placed via our online shop.

2. Contractual partner

The sales contract is concluded with Velospring GmbH Munich. Further information about us can be found in the imprint. You can reach us for questions, complaints and objections under the telephone number 089 2012455 or best via mail

3. Conclusion of contract

The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of the receipt of the order takes place together with the acceptance of the order by e-mail. With this e-mail confirmation the sales contract has come about. The condition for an effective conclusion of the contract is always that the order process is completed when the order is sent.
All agreements, verbally or by telephone, only become binding with the written order confirmation. The dimensions, details, drawings, illustrations and performance descriptions contained in catalogues, price lists or the documents belonging to the offer are approximate values customary in the industry; technical and/or design details may deviate from the illustrations and be changed.

4. Shipping costs

Shipping costs will be added to the indicated product prices. You can find out more about the shipping costs in the offers.

5. Payment

The payment takes place by prepayment or direct debit.

If you choose the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment. Please keep in mind that your order can only be processed once the receipt of payment for your order has been confirmed on our account. You can accelerate this process by sending a PDF of the bank transaction by email to

You can also fill out the direct debit form and give us the right to debit the amount due from your account after a period of 7 days. This has the advantage for you that you can first have a look at the goods before you have to pay.

6. Cash payment for collection by the customer

In principle, you have the possibility of picking up at Velospring GmbH 80469 Munich, Rumfordstr. 36/38. Appointments can only be made by arrangement, by telephone at 089 2012455 or by e-mail at

7. Retention of title

The goods remain our property until full payment has been made. In case of confiscation or seizure of the goods before payment (e.g. in case of non-redemption of the direct debit) the customer is obliged to point out the retention of title and must inform us immediately.

8. Transport damages

If goods with obvious transport damages are delivered, refuse acceptance or complain the damage immediately to the deliverer (written reference on the carrier’s transfer certificate!) and contact us immediately!

9. Notices of defects

The buyer/client must inspect the goods immediately upon receipt. Both obvious and concealed defects must be notified within 5 days of receipt of the goods. If no notification of defects is made after this period has expired, all rights in respect of defects shall be forfeited. The same applies if the buyer/client disposes of the goods otherwise.

The natural material wood shows a wide range of colours and structures. These variations do not represent a defect in any case. Should there be visible or hidden defects in the structure of the wood, such as cracks or holes, we ask you to send us a photo of these so that we can help you with any questions or, if necessary, send you a replacement.

Each handle has been checked for fit and freedom from defects before dispatch and the pairings have been carried out to the greatest possible extent.

10. Revocation instruction

Information about your right of withdrawal for orders in the shop at

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the goods. The right of withdrawal does not apply to custom-made products that are configured at the customer’s request.

In order to exercise your right of withdrawal, you must inform us ( Klaus Mildenberger Rumfordstr36/38 80469 München 089/2012455 of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post).
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

11. Consequences of revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier.

The period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for the examination of their condition, properties and function.

12. Duty to provide information on the ODR Regulation

In accordance with the ODR Regulation, which came into force on 9 January 2016 and is mandatory throughout the EU, customers of online shops must be made aware that the EU Commission is providing an Internet platform for settling disputes in consumer law. You can reach the relevant platform via this link

13. Delivery dates

Delivery dates are not binding for the supplier. In exceptional cases, the Supplier may exceed a specified delivery period by up to 6 weeks. The Purchaser may only set a reasonable grace period after expiry of this period. After fruitless expiry of this period of grace, he has the right to withdraw from the contract.
Any claims of the buyer/client of any kind whatsoever arising from delays in delivery are excluded.
The Supplier shall be released from compliance with any delivery period and may withdraw from the contract at any time as soon as the Purchaser is in default of payment for earlier orders or for a partial delivery of an order.

15. Other claims for compensation

Claims for damages arising from delay, impossibility of performance, culpable breach of secondary contractual obligations, culpa in contrahendo and tort are excluded unless they are based on intent or gross negligence on the part of the supplier. Liability shall also be limited for grossly negligent breaches to compensation for the damage foreseeable at the time of conclusion of the contract.

16. Deviating agreements

Any agreements deviating from these General Terms and Conditions are only valid in written form.

17. Storage of contract text

We save the contract text and send you the order data and our general terms and conditions by e-mail. You can view and download the general terms and conditions at any time here on this page.

18. Contract language

The language available for the conclusion of the contract is German.

Velospring GmbH

Klaus Mildenberger

Rumfordstr. 38 80469 Munich 089/2012455